DOA PROCEDURES
YOU MUST ADHERE TO THE FOLLOWING DOA PROCEDURE CORRECTLY, FAILING TO DO SO MAY NULIFY YOUR CLAIM.
Dead on arrival (DOA) reporting policy
In the unlikelihood of your order being DOA please telephone us on the day of recieving call 07521914469 within 1 hour of signing for delivery, to inform us of the matter. Also, within 2 hours, you will be required to provide photographic evidence of the marine life in its original container, and also out of its container, but still in water.
(Photographs taken of the marine life not in water, will not be accepted, as some marine life can look distorted/dead out of water).
Without clear photographic evidence we are unable to process a claim.
All photographs need to be clear and not distorted. Photographs that do not clearly show their subject will be unable to be accepted as evidence.
Failure to be present to sign for your parcel on the first delivery attempt will void all claims. Failure to follow benscorals specified DOA reporting procedure will also void any claims.
On satisfactory evidence that the marine life is DOA a credit note will be issued.